Refunds, Returns & Exchanges
We do not accept refund or return requests, however, in the extraordinary case that the product you receive is proven defective or damaged, you will be eligible for an exchange (for the same product), provided the following conditions are met;
- The damage to the product is apparent and unaccounted for
- A Damage Exchange Request email is sent within 5 hours of receiving the product
- A Damage Exchange Request email must be sent within 24 hours of receiving the product (for customers who have informed that they will not be able to personally receive the order before order dispatchment)
Exchange requests may also be entertained (for the same product) in cases of sizing issues, provided the following conditions are met;
- The clothing article is in perfect condition and in its original packing
- The clothing article is not a sale item
- A Size Exchange Request email is sent within 5 hours of receiving the product
- A Size Exchange Request email is sent within 5 hours of receiving the product (for customers who have informed that they will not be able to personally receive the order before order dispatchment)
Please note that as highlighted in bold above, if your exchange request is accepted, you will only be able to exchange the product you bought for the same product! This means that if you have sent in a Damage Exchange request, the damaged product will be exchanged for another item of the same product, and if you have sent in a Size Exchange request, the product will be exchanged for another size of the same product. Exchange requests amongst different products will not be entertained.
If your exchange request has been approved, you will be notified via email and will be guided about the process.
How to Write a Damage Exchange Request email
- Email: exchange@ajwasikandar.co
- Subject: Damage Exchange Request (Order ID)
- Body:
- Mention the exact time you received the order
- Attach a clear image of the product damage
- Attach a screenshot of the original order receipt
How to Write a Size Exchange Request email
- Email: exchange@ajwasikandar.co
- Subject: Size Exchange Request (Order ID)
- Body:
- Mention the exact time you received the order
- Attach a clear image of the article’s condition
- Attach a screenshot of the original order receipt
- Mention the size you received and the size you want to exchange it for
Need help?
Contact us at policy@ajwasikandar.co for questions related to refunds and returns.